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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for negotiation
   • Accurately identify all relevant issues and options for settlement in advance
   • Obtain additional information to support identified options from relevant sources and parties
   • Carry out cost–benefit analysis on various options identified
   • Document and accurately prepare settlement options in professional format prior to negotiations, and in accordance with client or organisational policy and guidelines and with relevant legislation or codes of practice
2. Attend meetings with involved parties
   • Document and accurately prepare all information and data needed for settlement meetings in professional format prior to meetings
   • Arrange and conduct meetings of involved parties in orderly, courteous and professional manner to ensure resolution of issues and settlement
   • Accurately document and promptly convey outcomes of meetings between involved parties to clients and all other parties
   • Promptly make available, where appropriate, all documents and information processed as part of loss adjustment activities to other involved parties
3. Represent clients in cases where disputation arises
   • Represent clients or organisational interests satisfactorily and provide all relevant documents and information to other involved parties
   • Manage disputations courteously and professionally to ensure best and most expeditious outcome for clients or organisations at minimum monetary and other costs

Performance Evidence

Evidence of the ability to:

undertake a cost–benefit analysis of a loss situation and recommend appropriate action

apply security practices and principles

use risk management and minimisation practices

develop a settlement document with options for consideration

maintain and apply up-to-date knowledge of the types and categories of insurance policies relevant to loss adjusting.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

explain the key features of:

claims management processes and procedures

recovery processes

relevant policy coverage and requirements

salvage and disposal methods

subrogation

types and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

loss adjusting principles and practice

relevant legislation and industry codes of practice

risk management and minimisation principles and techniques.

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